Do you have an issue with any conveyancer? Why not lay a complaint against them. The process is not as difficult as you may have been made to think or believe. Conducting a conveyancing solicitors complaints is your right especially if you where not properly served thus not satisfied with the services rendered to you. If this is your case and you are wondering what to do, filing a complaint against such conveyancing company is the way to go, how? Read on.
Under the right circumstances, conveyancers are suppose to deliver good quality services that corresponds with their high service charges but for reasons that sometimes bothers on inefficiency the opposite is the case; they deliver low quality service to their client; an action which often attracts complaints from clients. If you have any issue to settle with any conveyancing firm and do not know how to go about it, these following tips will help you.
* Direct contact: The first step to ironing out your discontent is to accost the conveyancing solicitors directly because conveyancers have a process they undergo in dealing with complains from their client. They have a department that deals with complains, all that needs done therefore is to connect you to them immediately. The person in charge of complaints will now link you to the solicitor that handled your case. All this must be done without contest.
* Next step is to write down your complaints in a paper, but if you don’t like the idea of writing the firm will direct you to a resolution center where you can do so. All you have to do is fill out the forms provided by the law society (conveyancing governing body) and send it.
* After presenting your complaints officially you will receive a comprehensive response from the conveyancer usually within twenty eight days. However, there are times this step may not provide the answer, should this be your case, don’t worry, time to go to the next step.
* Contact the law society: if your matter was not given due consideration and you still feel bad, then contact them directly this time, do not bother going through conveyancing firm. After contacting the law society they should be able to:
i. give polite and simple explanation how they intend to handle your case
ii. request for explanation from your conveyancing solicitor and after receiving it, comment on it
iii. Offer assistance in anyway they can and it includes helping you and your conveyancing solicitor to establish an agreement
iv. Keep you up to date consistently in the duration of investigating the matter
v. Respond to any communication you create within a reasonable time
vi. Acknowledge your complaints within five days (working days)
vii. Offer satisfactory assistance that should lead to resolution of the pending case with your conveyancer
However, if you are still not satisfied with how the matter was handled you can contact the LSO (Legal service Ombudsman).
Considering the huge amount of charges conveyancers demand for their service, it is only fair that one receives high quality and satisfactory service in return. Therefore, if this is not the case with you, follow the above step in pursuing your case. In a civilized society like the United Kingdom, the chance of achieving your goal is usually guaranteed.